Privacy Policy

Introduction

At Lumin, we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your data when you visit or make a purchase from officiallumin.com or otherwise interact with us.

By accessing or using our website, you agree to the terms outlined in this policy. If you do not agree, please do not use our Services.

Changes to This Policy

We may update this policy to reflect changes in our practices, services, or legal obligations. The latest version will always be available on our website, with the effective date updated accordingly.

Information We Collect

1. Information You Provide Directly

We collect information you submit through our website, such as:

Contact details: name, address, phone number, email
Order details: billing/shipping addresses, payment confirmation
Account information: login credentials, preferences
Support messages and customer service communications

2. Information We Collect Automatically

We use cookies and similar technologies to collect:

Device and browser data
IP address
Site interaction history
Pages visited, links clicked, and session duration

This helps us improve performance, personalize your experience, and enhance security.

3. Information from Third Parties

We may also collect data from:

Shopify (our ecommerce provider)
Payment processors (to process orders)
Analytics platforms and advertising services
Fulfillment and logistics partners

All third-party data is processed in accordance with this Privacy Policy and applicable privacy laws.

How We Use Your Information

We use your data to:

Process and deliver your orders
Provide account access and customer support
Communicate about purchases, shipping, and returns
Detect and prevent fraud or misuse
Improve our website and service quality
Send promotional offers (with your consent)
Fulfill legal obligations (like taxes or transaction records)

Marketing & Advertising

If you subscribe to our marketing, we may send you:

Email campaigns
Special offers or product updates
Personalized ads on other platforms

You can opt out at any time using the “unsubscribe” link in our emails or by contacting us directly.

Cookies & Tracking Technologies

We use cookies for:

Saving your cart/session
Site analytics (via Shopify and other providers)
Personalizing product recommendations
Marketing and retargeting

You may manage or block cookies through your browser settings. However, disabling cookies may limit certain features on our website.

We also honor Global Privacy Control (GPC) signals and apply them to browser sessions where supported.

Data Sharing & Disclosure

We only share your information when necessary to:

Process payments (via secure processors)
Ship your order (with fulfillment providers)
Perform analytics or email marketing (with approved vendors)
Comply with laws or lawful government requests

We do not sell or share your sensitive personal information.

User-Generated Content

Any reviews or public comments you post may be visible to others. Please do not include personal or sensitive information in these posts.

Children's Privacy

We do not knowingly collect data from children under 16. If you believe your child has submitted information to us, please contact us so we can remove it.

Security & Retention

We use industry-standard security protocols to protect your data. However, no system is 100% secure.

We retain your information as long as needed for account maintenance, regulatory requirements, and fraud prevention — or until you request deletion.

Your Rights

Depending on your location, you may have rights to:

Access the personal data we hold
Request correction or deletion
Withdraw consent or restrict processing
Transfer your data to another provider
File a complaint with your local data protection authority

To exercise these rights, contact us at hello@officiallumin.com. We will respond within the timeframe required by law.

Here is the transcription of the final sections from the image you just uploaded:

International Users

By using our site, you understand your data may be transferred to servers in countries outside your own (including the U.S. and Canada). When applicable, we rely on legal safeguards like Standard Contractual Clauses for EU/UK data transfers.

Contact Us

For privacy-related questions or concerns, reach out to:

📧 Email: hello@officiallumin.com
📍 Address: 5830 E 2nd St, Ste 7000 #12595, Casper Wyoming 82609, United States