Refund Policy

We’re committed to quality and your satisfaction. If something isn’t quite right, our return policy is here to make it easy.

90-Day Return Window

You have 90 days from the date your order is delivered to request a return.

Eligibility for Return

To qualify:

Items must be unused, unopened, and in their original packaging
A receipt or order confirmation is required
For safety reasons, we cannot accept returns of opened supplements. Please read product descriptions carefully before purchasing.

How to Request a Return

Email hello@officiallumin.com to start your return.
If approved, we’ll send you the return instructions.
Returns sent without prior approval will not be accepted.

Damaged or Defective Items

Contact us within 7 days of delivery.
We may request a photo of the item for review.
Once confirmed, we’ll replace the item or issue a full refund.

Incorrect Items

Notify us within 7 days if you receive the wrong product.
We’ll cover the return shipping and send the correct item, or issue a refund.

Non-Returnable Items

For safety reasons, we cannot accept returns for:

Opened supplements
Final sale items

Restocking Fee

We do not charge any restocking fees.

Refund Processing

Once your return is received and inspected, we’ll notify you of the approval status.
If approved, your refund will be issued within 7 business days to your original payment method.
Shipping fees are non-refundable, and return shipping is the customer’s responsibility unless the item was incorrect, damaged, or defective.

Exchanges

We do not offer exchanges on opened products. If your item was incorrect, damaged, or defective, please follow the return steps above.

Cancelation policy

Customers can only cancel their subscription after a 20-day window from the date of their initial order. The purpose of this policy is to allow sufcient time for customers to receive and try our product.

After the 20-day period, customers can cancel their subscription. To do so, customers must log into their account on our website and follow the cancellation process. The cancellation request should be made after the 20-day period has elapsed.

Customers will not be charged any further fees or receive additional shipments once the subscription is canceled. For any questions or assistance with the cancellation process, customers can reach out to our customer support team.

Please note that by placing an order and subscribing to our product, you agree to adhere to the cancellation policy outlined above.

Need Help?

Email: hello@officiallumin.com Address: 5830 E 2nd St, Ste 7000 #12595, Casper Wyoming 82609, United States