Shipping Policy

We’re committed to fast, reliable delivery and clear communication every step of the way. Here you’ll find information on our processing times, shipping methods, costs, and destinations.

Order Processing Time

All orders are typically processed within 1–3 business days (Monday through Friday, excluding holidays). Orders placed before 12:00 PM Pacific Time on business days will usually begin processing the same day. Orders placed after that cutoff or on weekends/holidays will start processing on the next business day. During high-volume periods (such as sales or holidays), processing may take a day or two longer, but we’ll do our best to keep things moving quickly. You will receive an email confirmation with tracking once your order has shipped.

Order Changes & Cancellations

Need to make a change? You may cancel or modify your order within 24 hours of placing it. After 24 hours, orders are already being prepared for shipment and can no longer be changed or cancelled.

If you need to update an address or item and the 24-hour window has passed, please contact our support – while we can’t guarantee changes at that stage, we’ll do our best to assist.

Shipping Options & Costs

We offer the following shipping methods at checkout:

Express Shipping: Affordable and reliable. A flat standard shipping fee (usually around $5.95) will apply. International standard shipping costs vary by country and will be calculated at checkout (you’ll see the exact rate before you confirm your order). Estimated delivery times for standard service are outlined below.
Priority Shipping (Expedited): Faster delivery for when you just can’t wait! For an additional fee (approximately $4.95 within the U.S./Canada; international rates vary by destination), we will prioritize and expedite your shipment. This option typically reduces the transit time by a few days compared to standard. The exact cost for priority shipping will be shown at checkout once you select your country and shipping speed.

Note: Delivery charges (if any) are clearly displayed at checkout before you finalize payment. We do not add any hidden handling fees.

Estimated Delivery Times

Delivery times begin once your order has been shipped (after the 1–3 day processing window). Below are the estimated transit times for our main shipping destinations:

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For countries outside our primary list, delivery times can vary. We currently ship to the USA, Canada, UK, Australia, and New Zealand. If your country isn’t listed, please check availability at checkout or contact us to confirm if we can ship to you.

Please keep in mind that these are estimates provided by our shipping partners. Actual delivery can be affected by factors like customs processing, local postal delays, or remote locations.

Business days do not include weekends or public holidays. If your package is taking longer than expected, we appreciate your patience – feel free to reach out to us if you have concerns, and we’ll help track it down.

International Shipping & Customs

We currently ship to the following regions: United States, Canada, United Kingdom, Australia, and New Zealand. We are looking to expand our delivery regions in the future. If you’re outside these areas, please contact our support to see if we can accommodate your order.

For international orders (outside of the U.S. and Canada), shipping costs are calculated at checkout based on your location and package weight. Any import duties, taxes, or customs fees imposed by your country’s government are the responsibility of the customer (these charges, if applicable, are not included in our product or shipping prices, since they vary by country). Your local postal service or carrier may reach out to you for payment of any such fees before delivery.

Lost or Delayed Packages

If your package seems to be taking unusually long or tracking hasn’t updated in several days, please don’t hesitate to contact our support team. While delays are rare, we will work with the carrier to get information and resolve the issue. In the unlikely event that a package is lost in transit, we will make it right – either by sending a replacement or issuing a refund.

Need Help?

For any shipping-related questions or assistance, we’re here for you. You can email us anytime at hello@officiallumin.com. Our customer support team is available Monday through Friday and typically responds within 24 hours (often much sooner). We’re happy to help with tracking inquiries, address issues, or any concerns you have about receiving your order.

📧 Email: hello@officiallumin.com
📍 Address: 5830 E 2nd St, Ste 7000 #12595, Casper Wyoming 82609, United States